Returns and complaints - Whisbear - The Humming Bear
Returns and complaints

Dear Customers,

We hope you will love your Whisbear but in case it does not fulfill your expectations or is eligible for a return please contact our Customer Service: whisbear@ardega.co.uk to obtain further information.


To speed up the process please provide the following information in your email:


Your Full Name
Date of purchase
Order number
Email address used to pay via PayPal
or
a payment method used (if different than PayPal)

Along with return instructions, you will also receive a return form. Please fill it and send back printed with your Bear to the address provided in the email from our Customer Service team.
After receiving the returned product money will be transferred to the account within 10 days.
Please note
we will on return the value of the product. The delivery charge will not be returned

You are entitled to return Whisbear within 14 days after receiving it without giving a reason but the product must be in an immaculate and unused condition.

Replacements

If you experience problems with your Whisbear or the device you can request a replacement
To do so please contact whisbear@ardega.co.uk

To speed up the process please provide the following information in your email:
Your Full Name
Date of purchase
Order number
Email address used to pay via PayPal
or
a payment method used (if different than PayPal)

After receiving the request, our Customer Service will contact you to explain the further procedure.
As soon as we analyse your case we will inform you if it a device or a Bear qualifies to be replaced.
Please note: it takes up to 2 weeks to receive a replacement but we do our best to send them as soon as possible after faulty device or Bear have been checked.

With Regards,
Whisbear® The Humming Bear

Loved by thousands of children and parents!
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